Business @ the Speed of Thought

1. "The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." 2. "Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other." 3. "Your most unhappy customers are your greatest source of learning." 4. "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction." 5. "The most meaningful way to differentiate your company from your competition, the best way to put distance between you and the crowd, is to do an outstanding job with information. How you gather, manage, and use information will determine whether you win or lose."