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A Complaint Is A Gift
Using Customer Feedback as a Strategic Tool
Brief summary
"A Complaint Is A Gift" by Janelle Barlow and Claus Moller teaches businesses how to use customer feedback as a strategic tool to improve customer relations. The book emphasizes the importance of valuing and addressing customer complaints, and provides practical advice for leveraging feedback to drive business success.
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Published Year:
1996
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A Complaint Is A Gift by Janelle Barlow and Claus Moller was published in 1996.
Once you've completed A Complaint Is A Gift book, We suggest reading out A Complaint Is A Gift as a great follow-up read.
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In the printed version of A Complaint Is A Gift book have over 300 pages and usually takes 8-10 days to finish. However, with the Wizdom app, including its summary and audiobook, it can be completed in just 15 minutes.