The New Experts
Win Today's Newly Empowered Customers at Their 4 Decisive Moments
Author:
Robert H. Bloom
Genre:
Customer Relations
The Relationship Economy
Building Stronger Customer Connections in the Digital Age
Author:
John R. DiJulius III
Genre:
Customer Relations
A Complaint Is A Gift
Using Customer Feedback as a Strategic Tool
Author:
Janelle Barlow and Claus Moller
Genre:
Customer Relations
“A Complaint Is A Gift” by Janelle Barlow and Claus Moller teaches businesses how to use customer feedback as a strategic tool to improve customer relations. The book emphasizes the importance of valuing and addressing c...
