Uplifting Service

The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
Author: Ron Kaufman
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The Nordstrom Way to Customer Experience E...

The Inside Story of America's #1 Customer Service Company.
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The Power of WOW

How to Electrify Your Work and Your Life by Putting Service First
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Super Service

Seven Keys to Delivering Great Customer Service
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